Email

• 67% of respondents prefer email as a communications channel over
  other online vehicles, and 65% say they believe that will remain the
  preference in five years.
• Consumer opinion of the future importance of email registers far
  above future expectations for video conferencing (19%), instant
  messaging (17%), SMS text messages (12%) and Web meetings (12%).
• 65% of the demographic ages 18-34 – those most comfortable with IM,
  SMS and emerging communications methods – say they will likely favor
  email to communicate with businesses in five years.

Online Threats

• 69% of those surveyed expressed concern about being victimized by
  email fraud scams, an increase from the 62% finding in the 2007 Habeas
  report.
• 43% of respondents voice concern over the spam and virus threat to
  mobile devices, up from 2007′s 36% – and a reflection of the increasing
  use of the "mobile inbox" through smartphone and internet-enabled phone
  devices.
• As many as 35% of those surveyed do not know what to look for when
  trying to sift through emails that might potentially be dangerous.