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Posts Tagged ‘marketingvox’

Consumers Like Email!

posted by Scott Dunagan 8:55 AM
Wednesday, May 28, 2008

MarketingVox has a story today, about the continuing preference of consumers for email for commercial correspondence.  Here is a brief synopsis of the results, click over to the MarketingVox article for their take, or the original at Habeas, or the MarketingCharts opinion.

Email

  • 67% of respondents prefer email as a communications channel over
    other online vehicles, and 65% say they believe that will remain the
    preference in five years.
  • Consumer opinion of the future importance of email registers far
    above future expectations for video conferencing (19%), instant
    messaging (17%), SMS text messages (12%) and Web meetings (12%).
  • 65% of the demographic ages 18-34 – those most comfortable with IM,
    SMS and emerging communications methods – say they will likely favor
    email to communicate with businesses in five years.

Online Threats

  • 69% of those surveyed expressed concern about being victimized by
    email fraud scams, an increase from the 62% finding in the 2007 Habeas
    report.
  • 43% of respondents voice concern over the spam and virus threat to
    mobile devices, up from 2007’s 36% – and a reflection of the increasing
    use of the "mobile inbox" through smartphone and internet-enabled phone
    devices.
  • As many as 35% of those surveyed do not know what to look for when
    trying to sift through emails that might potentially be dangerous.
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